Privacy Policy | Harmony Flowers

Harmony Flowers (“we,” “our,” “us”) values your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use and safeguard your details when you visit our website www.harmonyflowers.co.uk or place an order with us.

1. Information We Collect.

When you browse or order from our site, we may collect:

Personal details: Name, email address, phone number, delivery address and any message for the recipient.

Order information: Items purchased, delivery instructions and order history.

Technical data: Your IP address, browser type and cookie information for analytics and site performance.

We do not store or process your payment card details ourselves.

2. How We Use Your Information.

We use the information you provide to: - Process and deliver your flower orders. - Communicate with you about your order or respond to enquiries. - Improve our website and customer experience. - Send occasional updates or offers if you have opted in.

3. Payment Processing.

All payments are securely handled by a trusted third-party payment provider, we use Square. We receive confirmation of payment but never see or store your card details.

4. Cookies & Analytics. Our website uses essential cookies for functionality and optional cookies for performance/analytics (e.g., to understand how visitors use our site). You can manage or disable cookies through your browser settings.

5. Sharing Your Data.

We never sell your personal data. We only share information with:

Service providers who help us deliver orders (e.g., couriers).

Payment processors to complete transactions.

Legal authorities if required by law.

6. Data Retention.

We keep your personal information only as long as necessary to fulfil your order, comply with legal obligations and maintain business records.

7. Your Rights.

Under UK GDPR you have the right to:

Access, correct, or request deletion of your personal data.

Object to or restrict certain processing.

Withdraw consent for marketing at any time.

To exercise these rights, contact us at mandy@harmonyflowers.co.uk

. 8. Security.

We use appropriate technical and organisational measures to protect your information from unauthorised access, alteration, disclosure or destruction.

9. Contact Us.

If you have any questions or concerns about this policy or how we handle your data, please contact:

Harmony Flowers,

3 The Cross,

Church Street,

Malpas

SY14 8NU

Email: mandy@harmonyflowers.co.uk

If you are unsatisfied with our response, you may also complain to the UK Information Commissioner’s Office (ICO) at www.ico.org.uk.